Frequently Asked Quetions

How long will it take to receive my order?

Typically it takes 3-5 business days to receive your order. We’re doing our best to deliver it promptly for you.

How to track my order?

You can track your order directly through

Payment and shipping?

Once your order has been placed you will receive an email confirmation. Our friendly team will dispatch your order within 24-hours upon purchase.

Do you ship internationally?

No sorry, we only ship within New Zealand. All prices are in NZD.

What is your return policy?

Please check our return/refund/exchange policy on our "Returns and Refunds" page.

I never got my order, what to do?

Please make sure you have tracked your order from our Tracking page. Or call us on 0800 3325 6278.

Do you accept pick-up?

No sorry. All of our products are shipped directly from our 3PL warehouse in Auckland.